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Now that he has some time on his hands, would John Randall care to supply an honest account and clear defence of his own "presumptions"?

What conceptions of education and quality justify his habitual equation of student with customer/consumer and increased bureaucratic monitoring with quality? What makes him so sure these assumptions are sustainable?

We have been given no good reason to believe that paying Randall and his associates inflated salaries has served the interests of students or tax-payers. Randall should thank his lucky stars that he got away with it for so long.

Michael Loughlin
Manchester Metropolitan University.