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Colleges Employers Forum chief executive Roger Ward wishes his good standing abroad would trickle back to the folks at home. Far from the noise of his protest-surrounded bunker in Oxford Street, and on one of his frequent weekenders with Mrs Ward (this time to Lisbon) he found that their hotel room was double-booked. Just as Mr Ward was preparing to open long and difficult negotiations on a refund, he was unexpectedly upgraded to the presidential suite. Now why can't it always be as simple as that?