Speaking at the Association of University Administrators annual conference in Edinburgh on 25 March, Christopher Sarchet told a workshop that if an institution consults on a decision, everyone puts forward their view but it may be impossible to accommodate them.
A university has to be prepared to say ¡°we hear what you¡¯re saying, but actually, for the good of the institution or whatever other reason we¡¯re going to do this¡±, he said.
One audience member said that there was a mismatch between the common understanding of consultation, which involved a decision being altered following feedback, and the way universities used it, which amounted to saying ¡°we want to keep you in the loop, but we¡¯re not revisiting the decision¡±.
For this academic year, London Met has cut the number of courses it offers by two thirds and switched to a year-long, 30-week module system.
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¡°The issue within London Met at the moment¡is that we¡¯ve used a consultative process and a lot of people are saying ¡®well, you haven¡¯t really listened¡¯,¡± Dr Sarchet, who is ?programme manager at the post-92 institution.
¡°We are listening, but for the good of the institution we¡¯re going to have to do this [make the changes],¡± he added.
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During consultations, it was often difficult to decide how much weight to give, for example, mainly negative responses that came from only 10 per cent of the staff.
¡°There are all sorts of issues around pressure, peer pressure on people [to respond in a certain way],¡± he said.
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